Planet VIP-192 User Manual download pdf (Page 73)

Appendix B

FAQ

Q1: There are no signal

A: 1. Check if there is any available AP.

2. Check if AP is set correctly.

3. Check if AP settings (SSID, WEP and key) of WLAN phone are correct.

Q2: Nothing is displayed on the LCD screen

A: Check if battery is run out of power.

Q3: Why can’t I dial my friend’s SIP number?

A: 1. Check Registrar Server Domain Name/IP address and Outbound Proxy Domain

Name/IP Address (under SIP Settings in Configuration Menu). Make sure you have the

right Name or IP Address.

2. Check the LCD display on user’s phone to see if there is a name or number displayed

on the screen. If the name or number is not displayed, use a web browser and access

the configuration menu. Make sure that the Registrar Server Domain Name/IP Address

is correct.

3. Check the register status under SIP Account Settings in the configuration menu (from

web browser). If your status is unregistered, it means user do not have a SIP account.

Contact SIP service provider to get an account.

Q4: How to update Firmware?

A: Please browse Wi-Fi Phone via web browser and browse to “Management -> Firmware

update” page for upgrading the firmware.

We’re suggest to connect Wi-Fi Phone with power adapter and make sure the power are

enough when Wi-Fi Phone in the process of upgrading firmware.

Q5: Why do I get “Can’t Upgrade Now” screen when I click [Submit] in the

configuration menu?

A: Make sure user exit setting mode (phonebook, menu…) before user click [Submit] in the

configuration menu.

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Planet VIP-192 User Manual Page 73